Terms and conditions
PAYMENT
Your order must be paid in full in one payment at the end of the transactional process of the Shopify online store. Unpaid order (i.e. declined payment, non-completed purchase, etc.) will not be processed and shipped.
DELIVERY
We commit to do our best to get your order to you as rapidly as possible. However, we cannot guarantee the exact date of delivery of your order. For orders shipped in Canada and we process orders 1 to 3 business days after the reception of your order by Vivia Aroma. You must add, 1 to 6 business days for the delivery with Post Canada. In general, you can expect your order to arrive 2 to 10 business days after the order has been received by Vivia Aroma. Note that most of our orders are delivered in 1 to 3 days after the reception of the order.
For orders shipped outside of Canada, the delay may be slightly longer. We ship worldwide however additional charges apply.
REFUNDS OR EXCHANGES
- The product received is defective or arrived damaged during shipping
- There is a mistake in the order received
- The product(s) have not been used.
CONFIDENTIALITY POLICY
INTRODUCTION
Given the development of new communication tools, it is necessary to pay special attention to the protection of privacy. This is why we commit ourselves to respect the confidentiality of the information that we collect.
COLLECT OF PERSONAL INFORMATION
We collect the following information:
- Last Name
- Name
- Postal Address
- Postal Code
- Email Address
- Phone Number
FORMS AND INTERACTIVITY
Your personal information is collected through forms, including:
- Website registration form
- Order form
- Order tracking
- Information / promotional offers
- Contact
- Contact
- Information / promotional offers
COOKIES AND LOG FILES
We collect the following information through log files and cookies:
- IP Address
- Exploitation system
- Page visits and requests
- Date and time of connection
- Improve our service and personalized approach
- Order tracking
- Statistics
RIGHT TO OPPOSE AND WITHDRAW
We commit to providing you with a right of opposition and withdrawal in relation to your personal information.
The right of opposition is understood as the possibility offered to Internet users to refuse that their information be used for certain purposes mentioned during the collection process.
RIGHT OF ACCESS
We commit to supplying a right of access and of correction to individuals wanting to consult, modify or delete information which concerns them.
SAFETY
The personnel information which we collect is kept in a secured environment. Individuals working for us are held responsible for respecting the confidentiality of your personal information.
To ensure the safety of your personal information, we use the following measures:
- SSL Protocol (Secure Sockets Layer)
- SET Protocol (Secure Electronic Transaction)
- Access management - authorized person
- Access management - data subject
- Network monitoring software
- Computer backup systems
- Digital signature certificate
- Username / password
- Firewalls
LABEL
Our commitment to protect your personal information fulfills the requirements of the following programs:
- RapidSSL
- GeoTrust
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